Refund and Returns Policy – ByteSpark8

Effective Date: December 25, 2025

Expiration Date: December 25, 2026

At ByteSpark8, where fragrance becomes identity, your satisfaction is our priority. We take pride in curating only authentic, luxury perfumes from world-renowned and niche fragrance houses. This Refund and Returns Policy explains your rights and obligations regarding returns, exchanges, and refunds when shopping at https://chainfarm.click/.

1. General Return Eligibility

Due to the nature of perfumes as personal care products, returns are only accepted under the following conditions:

  • Products must be returned within 30 days of delivery.
  • Items must be unused, unopened, and in their original packaging with all seals intact.
  • A valid proof of purchase (invoice, order confirmation email, or receipt) must be provided.

Opened, used, or partially consumed perfumes cannot be returned for hygienic and safety reasons unless defective or damaged upon arrival.

2. Non-Returnable Items

  • Opened or used fragrance bottles.
  • Gift cards, store credits, or promotional vouchers.
  • Clearance, final sale, or limited-edition promotional items (unless defective).

3. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect item, please notify us within 7 days of delivery. We may request photographic evidence for verification. Once approved, customers may choose:

  • A replacement of the same product at no additional cost.
  • A full refund credited to the original payment method.
  • A store credit for future purchases (if preferred).

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund request. If approved:

  • Refunds will be issued to the original payment method within 5–10 business days.
  • Processing time may vary depending on your bank or payment provider.
  • Store credit may be provided for faster resolution if requested.

5. Return Shipping

  • Customer-Initiated Returns: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
  • ByteSpark8-Initiated Returns: If the error is on our part, we will provide a prepaid return label at no cost.
  • We recommend using a trackable shipping method to ensure safe delivery of returned items.

6. Exchanges

We currently do not offer direct product exchanges. Customers who wish to receive a different fragrance may return the original item (if eligible) for a refund and place a new order separately.

7. International Orders

If international shipping becomes available in the future:

  • Customers will be responsible for international return shipping costs, customs duties, and taxes unless the product is defective.
  • Refund timelines may vary depending on customs clearance and carrier services.

8. Customer Responsibilities

To ensure a smooth returns process, customers must:

  • Provide accurate contact and shipping information at checkout.
  • Inspect packages immediately upon delivery and report issues within the specified timeframe.
  • Follow proper return procedures outlined by our customer service team.

9. Policy Updates

ByteSpark8 may revise this Refund and Returns Policy from time to time to reflect new business practices, legal requirements, or product considerations. Updated policies will be published on this page with a new effective date.

10. Contact Information

If you have questions, concerns, or wish to initiate a return, please contact our support team:

📍 Address: 4215 Thunder Road, San Carlos, CA 94070, United States
📞 Phone: +1 (650) 508-3511
✉️ Email: [email protected]
🌐 Website: https://chainfarm.click/
🕒 Opening Hours: Monday to Sunday, 08:00 AM – 08:00 PM